In 2024, the Academy has successfully trained and certified 3,000 candidates, which includes 600 women. This initiative is empowering India’s youth with essential e-commerce skills to foster inclusive growth and address the industry’s need for a skilled workforce.
Bangalore: In 2021, Flipkart, India’s homegrown e-commerce marketplace, launched the Supply Chain Operations Academy (SCOA) as a groundbreaking initiative aimed at training and certifying personnel in the e-commerce supply chain. SCOA offers free, industry-relevant training for young individuals from underserved local areas, helping them thrive in the rapidly growing e-commerce sector and enhancing the local supply chain ecosystem. In 2024, SCOA successfully trained over 3,000 candidates, with 20% being women, showcasing Flipkart’s dedication to diversity and inclusion.
Participants gain practical operational skills through a 45-day hands-on experience at Flipkart facilities, complemented by online classroom sessions. The specific program reaches the local catchment youth, women, eDAB (persons with disabilities), defense personnel, and people of the transgender community, to improve their employability within the e-commerce sector.
Hemant Badri, Senior Vice President and Head of Supply Chain, Customer Experience, and Re-Commerce, stated, “Flipkart is firmly committed to aiding millions of local companies on their e-commerce journey and contributing to the country’s inclusive economic growth. The Supply Chain Operations Academy (SCOA) seeks to provide students and prospective professionals with useful skills relevant to professions in e-commerce, retail, and warehousing. The initiative is dedicated to providing India’s youth with the skills required for the rapidly developing e-commerce sector. This program not only changes people’s lives, but it also shapes the industry’s future by directly addressing the urgent demand for a qualified workforce.”
SCOA empowers youth to enhance their skills without financial barriers, making professional development accessible to everyone. The curriculum is managed by Flipkart, offering a comprehensive and immersive learning experience tailored to the ever-changing needs of the industry. SCOA equips participants with relevant skills, enabling them to gain experience across various e-commerce sectors that align with their interests. The program now features a Warehouse Associate Training Module, preparing students for vital operational roles such as Picker, Putter, Packer, Segregator, Sorter, Quality Check Executive, Data Entry Operator (DEO), and Issue Resolution Executive. This well-rounded approach aims to prepare trainees for the evolving demands of the e-commerce supply chain while expanding the talent pool for one of India’s fastest-growing industries.
Over the years, Flipkart has trained thousands of its supply chain employees across the country, which has helped them upskill themselves and find meaningful employment opportunities.
